Customer service center

Frequently Asked Questions

• What benefits do I get for writing a product review?
  Member purchase
  + If you purchased after logging in as a member on YJ24.com, reward points will be issued normally when you write a product review.
  ※ General review: +100 KRW reward / Photo review: +500 KRW reward
  
  Non-member purchase
  + If you purchased through Naver Pay or similar services and write a review provided by Naver, reward points will be issued normally by Naver.
• Are there any benefits when ordering through the app?
  The official YJ24.com app has been released.
  We plan to gradually provide as many benefits as possible for regular members through the app.
  For the time being, an additional 5% discount and 2% rewards are available on top of the existing discount benefits.
  
• How long does delivery take?
  Orders are shipped within 1–3 business days after payment is completed.
  If fabric stock or other materials are insufficient, it may take an additional 1–2 days.
  For custom-made products, we will contact you by phone for separate arrangements.
• How do I use a coupon?
  Please check issued coupons in My Page > My Coupons.
  Downloaded coupons can be used on the payment page, the order form.
• Are shipping fees charged for product returns or exchanges?
  If you request an exchange or return due to a change of mind, the return shipping cost must be paid by the customer. This includes color exchanges, size exchanges, and similar requests.
  
• Where can I check my order history?
  After logging in to the store, you can check your full order history and order status on the Order History page.
  
• I want to edit my member information.
  After logging in to the store, you can change your information from My Page > My Information > Edit Member Information.
  
• How do I withdraw my membership?
  After logging in to the store, you can withdraw your membership using the “Membership Withdrawal” button at the bottom of My Page > My Information > Edit Member Information.
  (Upon withdrawal, all reward points and coupons you hold will expire.)
  
• Can I purchase without becoming a member?
  Yes, you can purchase without registering as a member. When placing an order, you can proceed through “Guest Checkout.”
  
• How can non-members check their order history?
  You can check your order history using the “Guest Login” button on the Order History page.
• I do not remember my order number or password after a guest purchase.
  When placing a guest order, a notification message, such as SMS or KakaoTalk, is sent to the customer.
  You can check the “order number” in that message.
  If you cannot check the message, please contact our customer center channel for assistance.
• Where can I check issued coupons?
  After logging in to the store, you can check your coupon information from My Page > My Shopping Information > Coupon History.
• I do not remember my ID or password.
  You can find your information using the “Find ID” or “Find Password” buttons on the login page.
• Member Repurchase Benefits
  If you sign up as a YJ24.com member and purchase products, you may receive a repurchase discount.
  + The repurchase discount is a benefit for regular members and applies from 10 or more purchase counts.
  + A 5% discount rate is applied.