{"id":12585,"date":"2026-04-29T06:59:24","date_gmt":"2026-04-29T06:59:24","guid":{"rendered":"https:\/\/shop.yj24.com\/customer-service-center\/"},"modified":"2026-05-27T14:10:18","modified_gmt":"2026-05-27T14:10:18","slug":"customer-service-center","status":"publish","type":"page","link":"https:\/\/shop.yj24.com\/en\/customer-service-center\/","title":{"rendered":"Customer service center"},"content":{"rendered":"\r\n<!--@layout(\/layout\/basic\/layout.html)--><div module=\"Layout_Dummy\"><\/div><div class=\"cs-container\"><header class=\"cs-header\"><h2>Customer Center<\/h2><section class=\"cs-section cs-contact\"><div class=\"contact-cards\"><div class=\"contact-card\"><span class=\"icon\"><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2\r\n      19.86 19.86 0 0 1-8.63-3.07\r\n      19.5 19.5 0 0 1-6-6\r\n      19.86 19.86 0 0 1-3.07-8.67\r\n      A2 2 0 0 1 4.11 2h3\r\n      a2 2 0 0 1 2 1.72\r\n      c.12.81.3 1.6.57 2.35\r\n      a2 2 0 0 1-.45 2.11L8.09 9.91\r\n      a16 16 0 0 0 6 6l1.73-1.73\r\n      a2 2 0 0 1 2.11-.45\r\n      c.75.27 1.54.45 2.35.57\r\n      a2 2 0 0 1 1.72 1.99z\"><\/path><\/svg><\/span><div class=\"info\"><strong>Phone Inquiry<\/strong><a href=\"tel:010-3517-4139\">054-337-1235 \/ 010-3517-4139<\/a><p>Monday\u2013Thursday 09:00 \u2013 17:00 (Lunch 12:30\u201314:00)<\/p><p>Friday 09:00 \u2013 12:00 (Shortened business hours)<\/p><p>Closed on Saturdays, Sundays, and public holidays.<\/p><\/div><\/div><div class=\"contact-card\"><span class=\"icon\"><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M4 4h16a2 2 0 0 1 2 2v12a2 2 0 0 1-2 2H4\r\n      a2 2 0 0 1-2-2V6a2 2 0 0 1 2-2zm0 4\r\n      8 5 8-5\"><\/path><\/svg><\/span><div class=\"info\"><strong>Email Inquiry<\/strong><a href=\"mailto:webmaster@yj24.com\">webmaster@yj24.com<\/a><p>Accepted 24 hours a day \/ Replies are provided in order during business days<\/p><\/div><\/div><\/div><\/section><\/header><p class=\"cs-header\">Quickly find answers to your questions below.<\/p><!-- QUICK MENU --><div class=\"cs-quick\"><a href=\"\/board\/consult\/list.html\">1:1 Inquiry<\/a><a href=\"\/board\/free\/list.html?board_no=1\">Notices<\/a><a href=\"\/board\/free\/list.html?board_no=6\">Product Q&amp;A<\/a><\/div><!-- FAQ --><section class=\"cs-section\"><h3>Frequently Asked Questions<\/h3><ul class=\"faq-list\"><li class=\"faq-item\"><button class=\"faq-question\">What benefits do I get for writing a product review?\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">Member purchase <br\/>+ If you purchased after logging in as a member on YJ24.com, reward points will be issued normally when you write a product review.<br\/>\u203b General review: +100 KRW reward \/ Photo review: +500 KRW reward<br\/><br\/>Non-member purchase<br\/>+ If you purchased through Naver Pay or similar services and write a review provided by Naver, reward points will be issued normally by Naver.\r\n        <\/div><\/li><li class=\"faq-item\"><button class=\"faq-question\">Are there any benefits when ordering through the app?\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">The official YJ24.com app has been released.<br\/>We plan to gradually provide as many benefits as possible for regular members through the app.<br\/>For the time being, an additional 5% discount and 2% rewards are available on top of the existing discount benefits.<br\/><\/div><\/li>        \r\n     <li class=\"faq-item\"><button class=\"faq-question\">How long does delivery take?\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">Orders are shipped within 1\u20133 business days after payment is completed.<br\/>If fabric stock or other materials are insufficient, it may take an additional 1\u20132 days.<br\/>For custom-made products, we will contact you by phone for separate arrangements.\r\n        <\/div><\/li><li class=\"faq-item\"><button class=\"faq-question\">How do I use a coupon?\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">Please check issued coupons in My Page &gt; My Coupons.<br\/>Downloaded coupons can be used on the payment page, the order form.\r\n        <\/div><\/li><li class=\"faq-item\"><button class=\"faq-question\">Are shipping fees charged for product returns or exchanges?\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">If you request an exchange or return due to a change of mind, the return shipping cost must be paid by the customer. This includes color exchanges, size exchanges, and similar requests.<br\/><\/div><\/li><li class=\"faq-item\"><button class=\"faq-question\">Where can I check my order history?\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">After logging in to the store, you can check your full order history and order status on the Order History page.<br\/><\/div><\/li><li class=\"faq-item\"><button class=\"faq-question\">I want to edit my member information.\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">After logging in to the store, you can change your information from My Page &gt; My Information &gt; Edit Member Information.<br\/><\/div><\/li><li class=\"faq-item\"><button class=\"faq-question\">How do I withdraw my membership?\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">After logging in to the store, you can withdraw your membership using the \u201cMembership Withdrawal\u201d button at the bottom of My Page &gt; My Information &gt; Edit Member Information. <br\/>(Upon withdrawal, all reward points and coupons you hold will expire.)<br\/><\/div><\/li><li class=\"faq-item\"><button class=\"faq-question\">Can I purchase without becoming a member?\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">Yes, you can purchase without registering as a member. When placing an order, you can proceed through \u201cGuest Checkout.\u201d<br\/><\/div><\/li><li class=\"faq-item\"><button class=\"faq-question\">How can non-members check their order history?\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">You can check your order history using the \u201cGuest Login\u201d button on the Order History page.\r\n        <\/div><\/li><li class=\"faq-item\"><button class=\"faq-question\">I do not remember my order number or password after a guest purchase.\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">When placing a guest order, a notification message, such as SMS or KakaoTalk, is sent to the customer. <br\/>You can check the \u201corder number\u201d in that message. <br\/>If you cannot check the message, please contact our customer center channel for assistance.\r\n        <\/div><\/li><li class=\"faq-item\"><button class=\"faq-question\">Where can I check issued coupons?\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">After logging in to the store, you can check your coupon information from My Page &gt; My Shopping Information &gt; Coupon History.\r\n        <\/div><\/li><li class=\"faq-item\"><button class=\"faq-question\">I do not remember my ID or password.\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">You can find your information using the \u201cFind ID\u201d or \u201cFind Password\u201d buttons on the login page.\r\n        <\/div><\/li><li class=\"faq-item\"><button class=\"faq-question\">Member Repurchase Benefits\r\n          <span class=\"arrow\"><\/span><\/button><div class=\"faq-answer\">If you sign up as a YJ24.com member and purchase products, you may receive a repurchase discount.<br\/>+ The repurchase discount is a benefit for regular members and applies from 10 or more purchase counts.<br\/>+ A 5% discount rate is applied.<br\/><\/div><\/li>        \r\n    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Email Inquirywebmaster@yj24.com Accepted 24 hours a day \/ Replies are provided in order during business days Quickly find answers to your questions below. 1:1 InquiryNoticesProduct Q&amp;A Frequently Asked Questions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12585","page","type-page","status-publish","hentry"],"blocksy_meta":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/shop.yj24.com\/en\/wp-json\/wp\/v2\/pages\/12585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.yj24.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.yj24.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.yj24.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.yj24.com\/en\/wp-json\/wp\/v2\/comments?post=12585"}],"version-history":[{"count":2,"href":"https:\/\/shop.yj24.com\/en\/wp-json\/wp\/v2\/pages\/12585\/revisions"}],"predecessor-version":[{"id":14052,"href":"https:\/\/shop.yj24.com\/en\/wp-json\/wp\/v2\/pages\/12585\/revisions\/14052"}],"wp:attachment":[{"href":"https:\/\/shop.yj24.com\/en\/wp-json\/wp\/v2\/media?parent=12585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}